Privacy Policy

1. Introduction

Welcome to HorseGO ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using HorseGO, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our Service, we may collect:

• Name (first and last name)
• Email address
• Phone number
• Postal address and city
• Password (stored in encrypted form)

2.2 Horse Transport Information

To provide our transport services, we collect:

• Pickup and delivery locations
• Number of horses to transport
• Preferred transport dates
• Special requirements or notes about your horses

2.3 Transporter Information

For transporters registering on our platform:

• Company name and business details
• Contact person information
• Coverage areas and service regions
• Fleet size and experience years
• Vehicle and insurance information

2.4 Automatically Collected Information

When you use our Service, we may automatically collect:

• Device information (device type, operating system)
• IP address and general location data
• App usage statistics and preferences
• Push notification tokens (with your consent)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To facilitate horse transport requests and connect customers with transporters
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you booking confirmations, quotes, status updates, and service-related notifications
• Platform Improvement: To analyze usage patterns and improve our Service
• Safety & Security: To verify transporter credentials and maintain platform integrity
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Transporters/Customers

When you request a transport quote, relevant information (pickup/delivery locations, dates, contact details) is shared with transporters to provide quotes. Similarly, when a quote is accepted, customer and transporter details are shared to facilitate the transport.

4.2 Service Providers

We may share information with third-party service providers who assist us in operating our Service (e.g., email services, cloud hosting, analytics). These providers are contractually bound to protect your information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of HorseGO, our users, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of passwords and sensitive data
• Secure HTTPS connections for all data transmission
• Regular security assessments and updates
• Access controls and authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain certain information as required by law or for legitimate business purposes, such as:

• Resolving disputes and enforcing agreements
• Complying with legal obligations
• Maintaining business records for accounting purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Push Notifications

With your consent, we may send push notifications to your mobile device to provide updates about your transport requests, quotes, and booking status. You can manage your notification preferences in your device settings or within the app at any time.

9. Third-Party Services

Our Service may contain links to third-party websites or services (such as Google Maps for location services). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: